We have used Metro since the early 2000's and have had both a new furnace and new air conditioner installed by them. Prices on both were great! They are always quick to respond to phone calls day or night. They have always backed up their product and their work. Jim is a pleasure to work with, always polite, professional, and courteous. As a small business owner myself, I have referred Metro to numerous customers of mine, and I have always received great feedback on Metro.